I agree to the cancellation and payment conditions.
EVENTS DO HAPPEN, AND WE UNDERSTAND
You are renting a Guest Room or the Jungle Lodge in a underdeveloped touristic area of Guanacaste and not a generic hotel unit. Therefore we will ask you for a PREPAYMENT of 100% of the total price after receipt of the invoice.
CANCELLATION AND REFUND POLICIES
- If you need to cancel or change a reservation, we IMPLORE you to alert us immediately.
- While text and voice is a great way to alert us, we DO need official email written notice.
WE WILL FOLLOW THE INDUSTRY STANDARD REFUND SCHEDULE, which is:
- Up to 14 days prior to arrival for full refund.
- Less than 14 days prior arrival for 50% refund.
- We can’t provide refunds for early check-outs or no shows.
- All cancellations will be subject to a 3% administrative fee.
- Foreign transaction fees, conversion rates or bank service fees are the responsibility of the guest.
- Refunds will be provided as quickly as possible given the above guidelines.